Frequently Asked Questions
Everything you need to know about your Animal Station shopping experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international deliveries can take between 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn and unwashed items with original tags attached. If the fit isn't right, you can easily initiate a return or exchange through our online portal.
How do I determine the correct size for me?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
Animal Station Ltd accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We work closely with our manufacturers to ensure that all fabrics are ethically sourced and that production meets high environmental and social standards.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.